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USB devices installation problem

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9 replies

by stewart

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

O.S. - Windows XP
Computer aleady has 3 USB devices that work fine.
I have been trying to install some new ones but up pops the Hardware Update Wizard that goes through the procedure of searching for drivers and installation software. However no drivers or installation software are required (or available)for the three different products I have tried to install. Consequently the Wizard returns the "Hardware was not Installed" message. The devices show as Drive F: but cannot be used because the computer treats them as not installed.
The three devices were:
1. A USB Hub
2. A Phillips MP3 player
3. A similar MP3 player made by Accoustics solutions.
I tried using different USB ports (which function for the older existing devices) but the results were the same.

9 replies

by stress junkie

You are aking a question. This is posted in the list of discussions. Since you apparently can't even tell the difference between "Star a Discussion" and "Ask a Question" then you may not have the mental faculties required to successfully use computers.

by nicknielsen

He's new. He didn't deserve that; even some TR veterans are having trouble with the split button.

by nicknielsen

If Windows recognizes anything connected to that port as a drive, you most likely have a bad USB port.

Edit: Sorry, I misread the last line of your post.

When you connect the MP3 players, are you connecting them directly to the ports, through the hub, or trying both? If you are connecting through the hub each time, the most likely problem is the hub. If you have tried direct connections and the devices still fail on multiple USB ports, you have an operating system issue. Verify that Windows is fully updated, particularly if Windows DRM is loaded.

by stewart

The MP3 players have been connected directly to the ports (including ports that work properly to the older devices) The result is the same as connecting to the hub. Also the hub itself produced the same search for a driver when connected without any device plugged into it. Windows was updated a few days ago (Significantly perhaps!) What is Windows DRM?
PS Sorry about clicking the dicussion option. I have cut and pasted the original question and resubmitted it as a question.

by jdclyde

first, one of the things I do when getting problems that have no explanation is clear the temp folder, go into the msconfig menu and kill anything that does not HAVE to be running, reboot into safe mode and do a malware/adware scan.

After that, with NONE of the USB devices plugged in, power up your system. Then plug in ONE of the devices you are having a problem with. look for device conflicts in hardware manager.

You might need to have full admin rights to add a new piece of hardware also.....

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