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Abnormal end to some Office Apps

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5 replies

by mickey g

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Some (but not all) Office Apps are closing within 4-10 seconds of being opened. (Not offering the chance to save anything, literally just window closing and App is gone!

Actions taken so far:
Updated MacAfee Virus Scan and scanned for viruses.
Installed Norton SystemWorks and ran Norton Win Doctor which revealed that there were about 86 Windows errors, which I chose to fix automatically. I uninstalled Norton SystemWorks.
Then, having re-installed Microsoft Office Professional twice (i.e. one Fix and one Re-install, the machine itself is more stable, however I have not been able to fix the underlying problem of certain Microsoft Office applications quitting by themselves within 4-10 seconds of opening them.

Those that are quitting are:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint

Those that are NOT quitting are:
- Microsoft Messaging
- Microsoft Access

Any ideas?

5 replies

by ann777

Delete all *.tmp files
Delete all ~*.* files
Delete all Temporary Internet Files

Sometimes files get saved as a temporary file (which do not get removed) and it interferes with the opening of the apps thereafter.

How much RAM does the computer have??? And was it all working properly before? What changed?

by mickey g

Anna,

Thanks for the suggestions, which reminded me of the good practice I should have used. I tried these and they did not fix the problem.
Ram=64MB.
It was all working fine before.
As I don't know what the user installed / changed / whethera virsu caused it etc. I cannot say what (if anything) changed.

I have now fixed it - see my subsequent comments below.

by davieboy

lets start with details...

on what OS is the problem..
problems like these come usually on win95 and 98 / and win 98 se

do they close without any warning or error message ?

if you get an error message .. it could be either an "invalid page fault" or "general protection error" ( though you get GENERAL protection error while printing )

go to control panel -> add remove programs -> find the MS OFFICE in the addremove programs list and click on uninstall/ modify and .. the uninstall program will begin...
you would get an option of repair errors / remove office / modfiry or add features..

chose repair .. provide the OFFICE CD if necessary .. you may have to restart after the installation is through...

hope this one helps...

good luck..
if any other way worked for you .. let me know..

by mickey g

Davieboy,
Thanks for your help.
OS=Win98
Yes they close with absolutely no warning, no blue screen, and no GPF's! Bizarre I know.
Re: MS Office reinstall, I tried that yesterday - first the Fix Option, then the Reinstall option - both to no avail.
Finally, I _UNINSTALLED_ office and reinstalled it, and guess what - the symptoms have dissappeared - i.e. the problem is fixed.
My guess is that there is a common DLL used by the three Office Apps mentioned above which got corrupted internally, yet not destroyed. Hence when Windows trys a reinstall, it sees the DLL exists and does not rewrite it.

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