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adobe photoshop/HP scanner errors

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3 replies

by ajgrimes

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Just installed Photoshop Elements 7 and I can no longer access my HP scanner, 5370c. Looked for HP updates but none of the downloads helped. Is there a patch? HP message is" "can't intialize. scanner not found."

3 replies

by shasca

I would uninstall the affected software to confirm the issue is a result of this install. It's possible this issue is a hardware problem, and unrelated to the software install.

by seanferd

If it is disabled, enable it.

If it is present but simply does not work:
Right-click the entry in Device Manager, choose Uninstall, then restart the computer. The device should then be reinstalled by Windows.

(The scanner is plugged in, and has power, yes?)

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