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Adobe Reader 8.0 wont open hyperlinked pdf files

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7 replies

by nick

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I have just installed adobe reader 8.0 and although it will open pdf files that I have on my PC, it won't open, for example, http://www.nickheap.co.uk/documents/developing_people.pdf or another pdf file on a colleagues website. This is direct from a Word document or by typing the URL into a the browser or clicking a link.

I first get an error message saying there is a problem with Acrobat/Reader please close it and try again. It is not open! When I click "OK", I get an error message saying I may not have permissions and there is a window in the background where it appears to be trying to download the file.

I have removed reader 7.0x and have had reader 4.0 on the system. It is a new PC using WindowsXP, IE7 and Microsoft Office2000.

Any ideas, I have used a PC for years but am not a technical expert at all.

Thanks,

Nick

7 replies

by rkuhn040172

In IE 7.0, Tools, Internet Options, Security, Custom...

Make sure you have your settings correct such as Enable File Downloads.

Also, make sure you aren't under a Group Policy (if on a network) that is preventing downloads.

by captbilly1eye

You issue does seem to be Internet Explorer 7 related.

Go to Control Panel and open Internet Options.
On the Security tab, click Custom Level and in the scrolling list find 'Run ActiveX Controls and plug-ins' and make sure it is set to Enable.
Then click OK.

While you're at it,
In the Internet Properties window, click on the Advanced tab and then the 'Restore advanced settings' button and then Apply & OK.

I hope this helps.

by nick

I have done as you suggest but it has no effect, I am afraid. Any other suggestions? The only thing I have done recently is to try and upgrate "reader" from 7 to 8. 7 worked perfectly on the old settings!!

by jdclyde

When I have had issues with pdf's and browsers, it has always been a version of adobe that has been upgraded.

Uninstalling all versions, remove the directories manually, and then reinstall the most current.

Another thing to try is clear your temp folder. Go to RUN and type in %temp% (with all applications closed). delete everything here, and then reboot. I do this EVERYTIME I am getting ready to install software, a system is running slow, or crashing.

by ic-it

Open Adobe (with the IE7 closed).
Go to Edit - Preferences - Internet (Catagory).
Uncheck the Display PDF in Browser.

I know it sounds counter intuitive, but this has alleviated a lot of our problems with displaying Banner PDFs. Your issue may be different, but as another poster said uninstall all older versions that may still exist also.

by nick

I just unchecked the Display PDF in Browser and my problem is gone! You are brilliant. Thanks very much.

Best wishes

Nick

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