Software

Ask something
Discussion Locked

Any suggestions for scheduling solutions

0 helpful
4 replies

by cheesegrass

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I'm looking for something to handle rotating on-call schedules. The purpose would be to email/page the person that is on-call that particular day rather than the whole I.T. dept.

4 replies

by working it

Did you give people a generic itdepartment@youcompany.com email address to people for on-call request?
When you say page, do you mean pager?

by cheesegrass

We just have all the alerts going to everybody on the I.T. team. We do not have any type of formal rotation. When I said page, I meant use a pager or a cell phone.

by working it

I will create a schedule log and let each of the team be responsible for one week on-call.

Pager: Based on the schedule, assign to pager to the person who is on-call.

Email: If you are using Exchange. I will setup an Helpdesk public folder and give access to your IT department. During non-regular business hour, have the Helpdesk folder copy all emails to the on-call person.

This discussion is closed to new replies.