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backup exec

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by leigh_fleming

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I have two backup devices using the same cable which are no longer backing up. I use Veritas Backup Exec for Windows 2000 and NT, version 8.0, backing up all servers, databases, files etc. I get two error messages:
"Drive not responding, backup setaborted."
"The Exchange store service is not responding. Backup set aborted."
All suggested fixes from Veritas have not worked so far.
Does anyone have any suggestions? Nearly a week and a half since a successful backup!
thanks

3 replies

by timthetoolman

Hi,

Presumably this was working and then stopped? Did you add any new software at that time? I mean its an obvious question, but more often than not, its only when something changes that another thing stops working.

Check the event viewer to see if there are any errors there... If there are, then let us know the event ids.

Does the BIOS see the tape drives when you boot?

Can you do a "windows native backup" of non-exchange data as a test to see if the drives themselves are working?
Or a Veritas backup of same?

If they are working, then its likely to be an Exchange problem.

If not, then possibly hardware. Try removing one and then the other drive from the cable. Its possible a hardware problem on one is affecting the other.

Its also possible its the controller. You should pick this up during the boot, though.

Let us know what else you find...

Cheers,
Tim.

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