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Blank emails in outlook 2007 Help!!

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Hi. My6 apologies if this has been addressed elsewhere, I couldn't find it.

I have recently upgraded from Office 2003 professional to 2007 enterprise. For the most part things work fine, however I am having real problems with outlook.

Installed on xp sp2 machine. All recieved emails are blank. I have diabled all add ins, disabled AV and other security, but nothing makes a difference. I had backed up .pst file, so loaded system on laptop (vista machine) imported .pst into that and all was fine there. Reinstalled on XP (desktop PC, copied new .pst across and could read emails. Next time I switch the machine on however, same thing happens, all completely blank.

Any thoughts, ideas please?

Yhank you

7 replies

by Former member

If you're having problems with seeing text in Microsoft Outlook 2007 beta and can't see the body of the e-mail message or can't see the text, then I might have the solution for you!

I had the same problem where I could not read my e-mail messages, why? Because of AVG Anti-Virus's E-mail Scanner. That's why all you need to do to be able to view your future e-mail messages that you get is disable "certifying AVG's Email" Scanner. If you have any other anti virus, then you should refer to the help file that came with it or check on the manufacturer's website on how to stop the anti virus from putting the footer that says it's checked the e-mails.

This means that you won't be seeing the Message 'No threat found by AVG at the end of the message'. However AVG will still check for threats.

1.Open up AVG Control Center by right clicking the AVG icon in your sys tray and selecting Launch Control Center.

2.Double click on E-mail Scanner. (you can also click on E-mail scanner then click on properties)

3.Click on button that says 'Configure'.

4.Uncheck both the 'Certify Mail' check boxes under 'Email Scanning'.

5.Click on 'OK' twice on both the screens

6.Restart Microsoft Outlook 2007.

Now you should be able to see all the messages without a problem. However.. I'm afraid that the e-mails that outlook has already downloaded need to be downloaded again for you to view them properly. So if you have a lot of blank messages, you will have to download them again.

Why this works is probably because of the changes in outlook. When AVG (or perhaps any other Anti-virus) tries to certify the e-mail messages, it probably tries to edit the code. Doing that then corrupts the code in the e-mail message (even if it is plain text) therefore causing Outlook to display a blank e-mail. So if you direct AVG to not edit the e-mail, just scan through it you shouldn't have any problems in reading it (hopefully). I'm sure that other Anti-Viruses also have the same problem, so you must direct them not to put in the certification footer and you should be able to download e-mail properly until Microsoft fixes the problem.

Please post back if you have any more problems or questions.

by ken.stringer

Thank you for your reply. I am not using AVG, had been using Norton which I removed prior tpo re-installing outlook. Same problem occurred. uninstalled 2007 and reverted to 2003 professional, however the problem persisted. I have now formatted drive, reinstalled OS and Office 2003 professional (I knew a timeline for doing that and couldn't wait) and mail now working fine.

I have noticed that this seems to be a reasonably regular occurrence for people, however nothng appears on Microsoft regarding this, there must be a consistent fix somewhere.

Again thank you for taking the time to reply.

Best wishes
Ken

by Former member

But since Microsoft holds the source code, it can be hard to find.

Please post back if you have any more problems or questions.

by thumbsup2

You said: "I have noticed that this seems to be a reasonably regular occurrence for people, however nothng appears on Microsoft regarding this, there must be a consistent fix somewhere."

The fact is, it's NOT a [u]reasonably [b]regular[/b] occurrence[/u] for this to happen. That's why you don't find much about it, especially anything consistent. Everything is going to depend on your particular set up and the procedure you followed to install 2007 in the first place. If the problem can not be reproduced, MS isn't going to even admit that it IS a problem.

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by laurasmith123

Hello
I hope this helps you.
I've had exactly the same problem with Outlook 2007. I upgraded to Office 2007 Enterprise and started receiving blank emails.
I looked at everything, disabled add ins and completely disabled anti virus to test but still now joy.
I then realised that the blank emails i was receiving were from people who i had previously set up Rules for in my older version of Outlook. Once i deleted all my Rules that were being applied to certain recipients, i was able to view all emails.
I had to set up all my Rules again in Outlook 2007 but it is now working fine.
Thanks

by zinc

Hi,

Will try this later on. It's pretty sporadic but the frequency is increasing. I use ESET antispam and antivirus and was wondering if that would affect it. Read earlier that AV might interfere but I removed the 'tag my email' bits and it's still happening. Same email comes to my Sony Xperia... all info is there. Thankfully, I've been able to forward emails to myself but it's not the best situation.

Cheers,

Ike

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