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Can an email get stuck

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by patrick horn 1 view

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I just got this message from one of our users: Help. This file has been sent like 15 times to my wife. Can you clear the email spool on the server?

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!

How can I look into this? I'm running Exchange 2000 on a server 2000 box. I've never had to look into anything like this before. Thanks.

5 replies

by cscottw

Go to System Manager>Email Organization (probably your server name)>servers>your server>protocols>smtp>smtp virtual server>queues
If you recognize the domain of the stuck or reoccuring email,use the MS article below to purge the queue (email spool)
http://support.microsoft.com/default.aspx?scid=kb;en-us;314327

If you're unfamiliar with system Manager and where the SMTP queues are, the screenshot (second from the bottom ) should help.

http://www.msexchange.org/tutorials/SMTP_Virtual_Server_Uncovered.html

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