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cannot find "...getPlus_HelperSvc.exe" when logging on

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3 replies

by roysimmons

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When I first log on to my computer on our office network, I get the following message before any of my settings are loaded:

"Windows cannot find C:\Program Files\NOS\bin\getPlus_HelperSvc.exe"

I click OK and everything seems to continue correctly. However, in the last week, I did have some issues with spyware/viruses and ran several things (I don't remember) and ended up doing a Hard Reset in IE7 Internet Options.

I have XP Pro/SP3 installed. Any help would be greatly appreciated. Oh, yesterday, I ran a full Spybot search and Full Ad-Aware scan and removed what it found which was relatively small (2 & 15 items I think).

3 replies

by v-2klava

This file is one of Adobe updates downloader file and there will be an entry in registry in HKLM\software\microsoft\windows\current version\runonce location

even though the entry is to be deleted on next bootup spybot software will insert it back

even if you delete the entry will comeback

To get this resoved try disabling spybot and then reboot the computer once or twice if the issue persists then uninstall spybot software and reboot the computer, the entry should be gone in the next boot

Hope this helps (i know that i was late in posting this)

Lava

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