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Cannot open Word or Excel

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5 replies

by numbies

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I have a client with a small P2P network. When the one user (who has Windows 2000 & Office 2000) is connected to the network he has no issues at all, but when he disconnects his laptop from the network he cannot open Word or Excel.

The message that comes up is Winword.exe(or Excel) has generated errors and will need to be restarted...

If you try to start the application again the same message appears.

Any ideas?

5 replies

by ikinney

I am wondering if the user has installed the software from a network location, and when it was installed it was set up to use some of the features from the network. I.E. not everything was installed locally on the PC. If this were the case then when the user disconnected they would be unable to access some of the files necessary to run the application and would get an error.

Just a thought.

by curlergirl

Definitely sounds like he must have installed at least some portions of these applications to run from the network. I'd advise an uninstall while connected to the network and then completely reinstall the applications and make sure you do not select "Run from the network" for any options. Hope this helps!

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