Can't open attached email file!

What is the name of the file? Do you know what program is supposed to open it? Like Word opens a file called *.doc, and Paint opens a file called *.bmp?

If not that's the first thing you need to know. Then save the attachment to disk. Double-click on it, and when a dialog box comes up that says "Open With", choose the appropriate program from the list, or choose Other if it's not in the list, and point to the appropriate program. Then make sure the box is checked that says "Always use this program to open files of this type", and click OK.

The file should open, and from now on you should be able to open similar files in email.

You don't have the correct program installed on your computer that will open that attachment. It would be VERY helpful to know what the name of the attachment file and the file extension (the letters to the right of the "." in the file name) are. Can you supply this info to me? Then I could perhaps give you the solution to your problem.

If you want to try a shot-in-the-dark first (if you think this attachment is text of some kind, not a picture), then use Notepad to try to open it by doing the following:

Click the attachment, when the window labeled "Open with" comes up, scroll down the list to "Notepad" and click it. You may have a lot of junk symbols appear, but perhaps text interspersed throughout it so you can at least tell what the file is.

Thanks.

Ok, Rach, let's try again. I went to the FDA site and looked at the page where you sign up to receive this newsletter. The "From:" line on this page followed by the address " FDA News Digest " was a hyperlink to a newsletter I reached by simply clicking on it. If this is the same as yours, then what you need is an open internet connection at the time you click on it. Are you looking at this email offline or online? This is the only other possibility I can think of. Good luck.

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