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Can't send/receive email from outside.

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by solidpvc

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I'm running Exchange 5.5 on an NT 4.0 server. Over the weekend we lost the ability to send/receive email outside the company. We can email internally with no problem. I've tried shutting down and restarting the server with no luck. I noticed in the event log that after the server comes up from a restart there is an error. The error source is: pedge. The error reads: the device \Device\Scsiport2, did not respond within the timeout period. Can anyone help me? I'm not sure what to do.

Thanks

5 replies

by maxwell edison

the device \Device\Scsiport2, did not respond within the timeout period.

This error indicates a problem communicating with a device across the scsi interface. This could be a hardware related problem or a software problem.

Check that all of the connectors (both power and scsi) are firmly attached. Unplug and replug to check.

As a short term solution try shutting down the system, turning the power off, turn the power back on and restart. If the device still does not work then it is most likely a hardware problem, the device or scsi control card (or possibly the connecting cable) may need to be replaced. If the device now appears to work then this indicates a software or firmware problem. Be aware that the problem may still reoccur unless the root cause is addressed.

Apply (or reapply) the latest version of the (tape) device driver. Check the vendor website for a more recent driver and if one is available then load it.

Reapply the latest NT service pack.

If the problem still persists after trying these then consider replacing the affected scsi device.

Maxwell

by solidpvc

Thanks. This didn't actually fix my problem but your advice was timely and clear. It turns out that dispite setting my Exchange server relaying options to close my open port per Microsoft's spec's, we were under a heavy spam attack. It jammed ourserver so bad that it took 4 hours just to list the number of emails trying to be processed for routing. The device error was real and must have been overwhelmed by the amount of info.

Thanks Maxwell.

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