Software

Ask something
Question Locked

Citrix

0 helpful
11 replies

by hakeem.shagosh

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.

A lot of salesman from my company using Citrix to login to our network when they are in the road, most of them get dropped off (cutoff) and they have to log back on to an applications that they are using like word, outlook.
What is the most likely cause of this?
thank you

11 replies

by wizard-09

What sort of connection are they using 3G speeds if so this would be the problem.

If you tell us how they are connected we would be able to help you, as i have worked with Cirtix servers before 24 of them man i hated them lol.

Edited for spelling and being thick (Yes i am a dum ass)

by hakeem.shagosh

It is all depend where they are, in a hotel room or home, I think most of the connections done with a high speed broadband cable modem, DSL, and some of them are out in the country side so they used satellite connection like DirecTV offers

by hakeem.shagosh

One salesman told me that his connection is very good and fast when he uses his browser to down load other thing from the internet, the problem comes back when he connect to our network using Citrix

by thumbsup2

... from poor internet service on the Salesman's end to poor switching equipment at the server end and anything in between.

What do the logs show?

Instead of us just throwing out a lot of guesses here, how about you try providing more detail about your set up. That way we'll have a better idea of what's going on.

by wizard-09

It's not your network side, if this was your network side people within the office would be getting kicked out also this is not the case.

So only thing that comes to mind at the moment is the isa client have you got the lastest version installed on the laptops desktops also only thing i can think off after all you told me?

by hakeem.shagosh

I will have to take a look at the ICA client, may be that is it, or upgrade the metaFrame presentation, currently I have 4.0.
Thank you so much
take care and have a good weekend

by wizard-09

Are they connecting are they use the HTTPS citrix log on page or using the citrix ica client?

Also have you got load balance on the server, also ask what server they are connected to when the problem happens is it just one server or all servers they connect to?

by hakeem.shagosh

They are connecting with the Citrix log on page, they enter an IP address
(69.---.---.---) than they get in to the web interface for metsFrame presentation page that have a login window, they use there user name and password just like if they were on their desktop in the office, of course they have a one time installation of the ICA client.

We do have 2 Citrix servers, I don?t think they know which server they are login to, some time they have one application on one server and a 2nd application on the other server, I can see which server they are on by looking at the Management console for the metFrame presentation.
By now you may know that I am not an expert on Citrix to make the story short, this became my problem and I was assigned to fix it.
The salesmen calling the boss, and telling him they can get work done when they are outside the office, the boss calling me and asking me to fix this.
In another word the salesmen don?t have a good numbers because of me

Thanks t_mcnally_....

by wizard-09

Now we are getting somewere with this, 2 servers are they load balancing?

How many users connect to the 2 servers at anyone time?

So they use 2 different servers because the other server does not host the other app, can i ask way you don't host the 2 apps on the one server?

What sort of network link are you using in the office for the servers 1g network link?

Does anyone in the office complain of getting kicked out of the citrix server during working hours, if the answer is no to this or it does not lag or slow down then really there is not much you can do if the ISP is not great.

Does it give any error messages when they get disconnected?

If i was you i would bring a laptop home and test this from your home connection provided you have a good connection, also is this during working hours if so ask can the connect after hours to test how the connection is this would be your starting point on weather it's and ISP problem or not.

by hakeem.shagosh

I hope I am not taking so much of your time Sir.

Here are some to your questions:

All applications are published in both servers identically with the same setup, in another word MS outlook is published in server 1 and server 2 the same way. Is this means they are load balanced?
Server1 and server 2 are not used for any thing but Citrix, I do have other servers like a mails server and a file server.

I have as many as 10 or more user are on at any given time.

No one in the office is complain, all of them are connected with cat5 cable to our network, 3 of them don?t have enough room in there pc to install some programs so they were set up to use the Citrix neighborhood client, they are happy.
As for error messages, No error other than they get drop off and they have to reconnect to the application

As for the test I did that many times, I logged in to Citrix and open 4 to 5 applications like outlook, word, excel, Peachtree, Mas 90, I would have no problem at all and some days I get dropped off too. One thing I never kept track of time of the day when they get dropped off.
I wonder if this has somting to do with how Citrix was configured or may be something to do with our network.

Thanks

This discussion is closed to new replies.