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Citrix in Call Centre

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by nittan.bhalla

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How does Citrix Software is useful in Call Centre Scenario?
How the same has cost implication in terms of growth from 50 users to 250 users?

7 replies

by johnd

Citrix will give you server/application redundancy, a locked down and familiar look (good for hot desking environments). Lower upgrade costs, only the servers will need to be updated not the clients. As the appliactions run on the server, the client only needs a o/s or a very minimal SOE.

by nittan.bhalla

Is it there that for every 25 users requires more CPU and Memory, and you will have to put more servers. can't use a higher end server for 200 users, performance will slow down.
Also if call center runs on Unix environment does it becomes cumbersome for managing the whole setup by having multiple servers.
Is it there that the total cost of ownership increases as one have to buy Load Balancing software,plus AMC for Citrix for latest updates.

by mgower

Another item of note:

Depending on the software that you need to access, you should consider if you can use concurrent licensing for the application. For example, if you're only going to have a max of 5 people using the application at any one time then you would need 5 licenses (but only if they support concurrent licensing). The Citrix licensing is based on concurrent licensing as well, so you may not need to have a license per user.

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