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Citrix MSI Installer Error

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6 replies

by men

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I have three citrix servers in a farm all reporting the same error in the Event logs. MsiInstaller - " Detection of product '{00010409-78E1-11D2-B60F-006097C998E7}', feature 'ExcelUserData', component '{8ADD2C96-C8B7-11D1-9C67-0000F81F1B38}' failed. The resource 'HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Excel\UserData' does not exist. "
I've done numerous searches on the web for the problem, but I have not yet found anything that describes my problem. This error also shows up for allof the office products. I think it has to do with the way that office is trying to load the "User name & Initials" script, but I get the same message if I log on as an administrator to the Domain & local machine, so I don't think it is a rights issue. The servers are Win2k SP2, Office SP2, IE 5.01 SP2. Let me know if you need more information.

6 replies

by pierrejamme

Your problem as I see it is what Anna says. Problem with updating MS Office Pro. The poblem is there are three versions:
Office Pro 2000
Office Pro 2000 Upgrade
Office Pro SP1

And if you don't inert the crorrect version you will get an errorsimila to what you are experiencing. I always carry all three with me when I visit my different sites. If I get an error I just put a differnent version in the drive and it always works.

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