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Citrix Server not Available

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7 replies

by jordan.wood

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2 of my 10 client workstations are not connecting to our Citrix Server. Get message

Error in connection.
Ther Citrix Server is not available, please try again later.

looks exactly like that with NO error number or code. None of the logs state any number or error code either. I have seen notes about deleting a registry key for Hardware in MLicencing - i did it!!! with no results

anyone have any thoughts?

7 replies

by nmead

Are these clients trying to connect over a WAN? What protocol are they using? Try adding the servers IP and/or NET#:MACAddress to the 'Server Locations' Tab in the Citrix Client.

hth,
Nate

by nmead

When these clients are trying to connect, can you see the connections in MF Admin program? Do you see a listener being grabbed? The connection status will turn to connQ, then time out and drop. What protocol are these clients connecting with? IP or IPX?? Are there bridges / routers between client and server? Maybe a little more info is necessary...

Nate

by jordan.wood

NATE thanks for all your help on this your questions are great. Protocol is TCP/IP ONLY!! it is a simple network design. I can see the listener port get grabbed and then it drops. It seems to log into W2K alright then just says the citrix server is not available and to try again later. I have tried just connecting with terminal server and get pretty much the same message. And no there are not any bridges or routers between the server and the two affected workstations. Actually there are now three workstations with this problem. We set up a lap top with connectivity yesterday as a replacement for one of the problem machines and it is getting the same error. We set up a second laptop to replace the second problem machine and it is fine!!!!

by maxwell edison

Greetings,

It's necessary to install Terminal services licensing within a certain period. If you have installed TSLicensing, and still have this problem, delete the TSCAL (Terminal Services Client Access License) from the registry.

Also see, "Microsoft Offers TSCAL Licensing Fix" at the following link:

http://www.win2000mag.com/Articles/Index.cfm?ArticleID=20792

(REMOVE SPACES from the pasted URL)

Maxwell

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