Software

Ask something
Discussion Locked

Client Data System Bug?

0 helpful
9 replies

by zabeth

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
I am troubleshooting a problem with intermittant data loss on a client data system called Maestro; appointments scheduled into the calandar mysteriously dissappear and reappear intermittantly. The program is set up on a small Win98SE LAN. This problem has our IT department stumped as we have tested the integrity of the database, and verified that program settings are correct. Hardware/software requirements for the program have been met. The program has been re-installed, the operating system has been re-installed and all the computers have been wiped clean and re-set up. Any ideas?

9 replies

by d. brinson

I don't have an answer for you, but I do have a couple of questions.

Does the intermittant data loss happen when data is entered from a particular machine?
Are all the PCs configured the same? Is there anything in common with the data that appears and disappears?

by zabeth

The data loss occurs when entered from 3 machines (2 laptops, one PC server). All computers are configured basically the same: same software, OS, config although they have different processor speeds. The data is always contact information or calandar entries - fields are the same, content varies. The test client I entered from one machine dissappeared and reappeared for days. I have disconnected one laptop from the LAN and installed Maestro locally to test this in a stand alone environment. Will post results.

by curacao_dejavu

do you have the latest patch nstalled for maestro.
I remeber vaguely something similar like this.
Did you check with the software vendor already.?

Leopold

by zabeth

The patches have been applied and we have contacted the vendor. The problem has not occurred on the stand alone computer since I removed it from the LAN it but continues on the networked computers. We have decided to look into the LAN setup and re-do it. Thanks to everyone for your input.

by gijoe

Last comment "thanked everyone" -- there should be an autmatic closing after this length of time.

This discussion is closed to new replies.