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Connection problem with Outlook 2003

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by don christner

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Running Exchange 5.5 SP4 and several versions of Outlook (not Outlook Express) in corporate mode. The Exchange server also is our Internet gateway. We have no problems surfing the 'Net on any of our computers. The computers running Outlook 2003 have trouble maintaining a connection to the Exchange server, for email, shared folders and scheduling. They do not have problems surfing the 'Net, only connecting to Exchange. We do not use OWA.

TIA,
Don

8 replies

by curacao_dejavu

Need more info.
whats the os of the computer running outlook 2003.
the problem is an internal problem ,connecting to exchange goes via the internal lan.
so the problem is a name resolution or rpc thing.

since it's a bit vague till now;
1 reinstall the sp of the os and then install all postpacthes of that os.

in case it's a outlook problem; download the service pack for outlook 2003.

And check in the eventlog if you see any relevant error messsages.

Leopold

by don christner

Poster rated this answer.
The Exchange server is running NT4.0 SP6a with all updates. The clients are running WinXP SP1 with all updates.

I agree that it's a connection problem, but only for Outlook 2003. Other Outlooks work fine and all can surf the 'Net OK. So I believe that it is communication that only occurs for Outlook 2003 to the Exchange server, it's not a TCP/IP problem.

If you have any other ideas, the points are there.

Thanks

by peachcobbler

Hi Don,

Try this.... Go to Start.... Run.. and then type in the box inetwiz, click OK. Follow directions on the screen. If this doesn't work then go to your ISP site and look for Help, look for setups for e-mail, and follow their directions for setting up your Outlook 2003 e-mail account. Hope this works...

Yours truly
Peachcobbler

by don christner

Poster rated this answer.
This only helps configure the setup of Outlook. It does connect to Exchange, but it takes minutes. After it's connected, it loses connection, reconnects, repetively.

Thanks

by ariston

By "lose connection" do you mean that it asks for the password to re-authenticate? Are there any error messages that pop-up in Outlook 2003?

Try this link for troubleshooting issues with Outlook 2003 crashing when connecting to Exchange 5.5

http://support.microsoft.com/default.aspx?scid=kb;en-us;834466&Product=out2003

Based on your description, the problem is obviously associated with Outlook 2003 and not the workstation or server operating system. Try adjusting the "Use Cached Exchange Mode" in the Email-Accounts dialog box (as stated in the link above) and see if that helps your cause.

Hope that helps!

Ariston Collander
ariston@coxcomputer.com

by don christner

Poster rated this answer.
Outlook does not crash, it simply loses it's connection to the Exchange server. No passwords, on my internal LAN over TCP/IP, not using cached mode. After losing the connection it says, Outlook has lost it's connection with the Exchange server, attempting to reconnect. Then after a few minutes, it says, connection reestablished with the Exchange server. It then repeats this ALL DAY. Very hard to do anything in Outlook when it is constantly working on the connection.

Thanks,
Don

by don christner

In case anyone else finds this question and needs an answer. The problem is either a DLL or registry entry. The only fix is to uninstall Outlook 2003, reboot, install any older version of Outlook. Then login and make sure the connection to the Exchange server is OK, then uninstall Outlook, reboot, install Outlook 2003. Now it will magically work.

Don

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