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Contacts/Dist List Corruption Errors

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by carpenterjj

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System: Vista Ulitimate/Outlook 2007. Basically a stand-alone PC - is networked with some other office PCS and printers - no file servers.

We are having problems with our Contacts list. Contacts are randomly disappearing and/or becoming corrupt.

Also - having some problems with Distribution Lists randomly becoming corrupt.

We delete them, recreate them and still have problems - perhaps due to corrupt Contacts?

Things I've done:
1. I have exported the contacts list to a Windows(csv) file, deleted all the contacts and then imported the names back into the Contacts folder.

2. Run scanpst.exe on the PST file.

3. Appears all available updates have been applied.

Would be very appreciative of any suggestions about what might wrong and how to fix it.

If you have questions - will do my best to respond quickly.

Thanks
JC

5 replies

by thumbsup2

Are you on an Exchange email server, or is this all POP3 or IMAP email? And, do you use any Blackberry's or anything else that would be synchronizing? Are you using Offline Files?

by carpenterjj

There are two email accounts managed in this one data file. Both are POP3.

The user does have an Apple I-Phone 3G that is synched with Outlook via I-Tunes. Calendar/Contacts. Both email accounts are setup on the I-Phone to send/receive messages.

No off-line files.

Thank you.

by thumbsup2

... and all the computers PLUS the iPhone are accessing the accounts, chances are the iPhone can't synchronize correctly if someone other than the computer with the synchronization software is accessing the Contacts/Distribution Lists and changing things.

If you want things to work properly, you'll have to restrict access to those email accounts to JUST the computer with the iPhone synchronization software loaded on it. All other computers would need separate accounts that aren't tied to the ones the iPhone has access to.

If you were on an Exchange network, it would work differently.

by carpenterjj

Sorry if I was not clear in my explanation.

There is one computer, one PST file, and two email accounts setup on this computer, both POP3. So only 1 user is accessing the email accounts.

This one user has an iPhone that synchs with this PST file - syncing calendar and contacts.

Hope this helps.
Thanks!
JC

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