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contract outsourced project development

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by cabris

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my customer has decided to outsource the development of a large softwareproject.
I have been asked to represent the users during the development and implementation cycle.
I have asked for a copy of the contract before it has been signed.
Allthough I have a pretty good idea what to look for in the contract I would apreciate
the input and help of you out there to be able to make a contract that is not only good for the softwaresupplier but also for the customer.

5 replies

by cilik001

Below are a number of items you need to look out for in the software development and implementation contract.
(i) Clear definition of the CUSTOMER, SUPPLIER and YOUR ROLE throughout duration of this project (till implementation)
(ii) Software rights- who will ultimately own the software ?
(iii) Conformance to technical and business specifications, standards as outlined earlier (I presume that these have been defined earlier)
(iv) Conformance to any legislative , business and technical infrastructure rules and constraints (the client's) that need to be taken into account by supplier
(v) Level of support provided by SUPPLIER once software is implemented
(vi) Warranty period, once software has been developed and implemented
(vii) Conformance to duration, costs and other project parameters as negotiated earlier with supplier and agreed to by customer. These need to be clearly stated.
(viii) System and User Acceptance Testing and any other quality assurance criteria

Cheers !

by cabris

These are general items which are important and should be covered ;I am looking for clauses that deal with f.e. the supplier should not change team members too often,or, he should work with qualified and experienced personnel,or, he should not add team members unnecessary to the project ,etc

by realgem

Some of the terms & conditions that you should consider include:

- customer approval of all subcontractors
- processes for changing the contract
- termination conditions (30 day notice)
- how to deal with a person on the team that is not "working out". i.e. how do you get rid of them
- how changes are managed and implemented. What's the process?
- how are issues and conflicts resolved? What is the hierarchy for decision making

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