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Corrupt Contacts folder

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by james schroer

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This is simple and straight forward. We are running Windows 2000 AS with exchange 2000. We have a very important user using a Windows 2000 laptop and Outlook 2000 as the e-mail client. Here is the problem. His contacts folder keeps giving him theerror ("operation failed") But here is the twist. It happens on any machine that has his mailbox set up to use. So say he logs into citix it will still give him the error in citix. And also on other laptops. So I'm assuming that there is a problem with his mailbox. How do I fix this??

3 replies

by brasslet

Take a look at the error log on your Exchange Server. Anything interesting in there? If tis really is a corrupted folder, I'd look very carefully at the server's database as a whole.

Take a look also at the persmissions on the folder. Operation failed is often the rror you get when a user inadvertently de-assigns themselves permissions to their own folders. This happens a lot with "VIP" users, who often assign delegates etc. to their folders.

Something else you can try is using exmerge to extract the information from the user's mailbox. If the folder is really hosed, you may not get much but it's worth a try. Look at article Q292509 in the Knowledge Base on how to assign the administrator account the proper permissions to use exmerge w/ Ex2K.

Feel free to e-mail any questions, I'll try to help.

by james schroer

What I ended up doing is copying the entire mailbox down to a personal folder. Then deleted his box and recreated it. Then copied everything backup up. It was simple enough and it worked. Thanks

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