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corrupted documents

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by swenz

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My name is Sandra Wenz, Helpdesk Coordinator for the Indiana Supreme Court, and I am having a problem with Word 2000, I have several users that when they open up documents from a shared drive, or on their local drive --- said documents appear to have boxes where there used to be text?, sometimes they can close the document and open it , and it is corrected, or other times they send it to another user within their office and have them to open it, sometimes this works sometimes it dosent. Has anyone had this problem?.

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by mm212

This sounds like a version conflict. For example, I had a user that created a new Word 2000 document with all the bells and whistles and saved it in the default format. When opening it, the bullets were changed to numbers and the formatting was off.I had her make the changes back to how she wanted it, had her go to the "Files" menu and select "Save As". In the document type drop-down box I had her select "Word Document". It was defaulting to "Word 6.0/95" and thereby losing much of the formatting.

Also look into what version of word is loaded onto the various machines. If one has an older version of Word, that could also cause a problem. Defining what version you'd like to save it as should solve the problem.

by swenz

Sorry, but all of the courts users have Word 2000, on their pcs, Microsoft is telling us that it is a printer driver problem, but we have proved that it is not related to a printer driver, HELP -- anyone--- S. Wenz

by richtee

Hi,
A similar situation to yours was corrected by confirming that all users are using the same font.

Hope it is this simple.

Rich

by swenz

F.Y.I. ---- update to the problem that I was having with Word and corrupted documents.

IBM informed us that there was a time-out setting for the AS400 on network drives, and we made a change to system that basically turned of the time-out setting entirely.

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