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Corrupted email stuck in outbox

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3 replies

by leon_guerrero

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We have a user who has a corrupted email stuck in their outbox (Outlook 2000). This email message originally was in the users inbox, but he managed to move it to his outbox where it now cannot be moved or deleted (Unexcpected Error). We use Exchange2000 and Outlook 2000/XP. Anyone have any idea on how to remove this corrupted email? Thanks.

3 replies

by kinetechs

Hi,
You can try this if the user isn't pulling the email to a PST (personal folder) and you have OWA (Outlook Web Access) enabled. Log into the mailbox using OWA and delete the email from there. Make sure you empty the Deleted Items forlder therealso.

If the email in in a PST then create a new PST and move all of the content there except the corrupt email and delete the old PST.

Cheers!
~Sean

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