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Could Not open key: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWs\...

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by jameslamont

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Hello,

I am trying to install Itunes but I get the error message "Could Not open key: HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\WINDOWs\...\-{501BADCD-F8F7-44CB-AC3F-6ED25C1A28B5}. Verify that you have sufficient access to that key, or contact your support personnel." when it is installing.

I assumed that it was something to do with the Key value in the registry, so I went into Regedit and went into \HKEY_L0CAL_MACHINE\SECURITY and the key says: name "default" and the "value is not set" for data. The Modify data for the binary is 0 0 0 0 and there is the option to enter the value for the string when you click on the key. Do I need to change these?

What I am basically saying is that I don't want to ruin the machine by fiddling around with changing values in the keys and this may not even be the correct key. So what do I need to do?

Do I need to post an HijackThis Log?

Thanks for reading,

5 replies

by statykserver

Have you tried reinstalling the software or did you just make one attempt? Also are you installing the software as Administrator? Remove any other versions of Itunes you may have as well as quicktime as Itunes will install this again.

by bhatnagar_nitin9

The first question arises here is that whether you are installing iTunes or infact, any software under administrative privilege or not. If you are not an administrator of your computer(meaning that you didn't login onto your computer as a user who has administrative rights), then no way you can install iTunes. Try checking this first by going into Control Panel->User Accounts.

Next, if you are an administrator, then you may have some registry conflicts in your system. For this to resolve, try this utility which is available for download as a trial version:
www.tune-up.com
TuneUp Utilities is a nice tool to automatically search for system errors like this and clean them for you. Try TuneUp Registry Cleaner and 1-Click System Maintenance for fixing these issues.
After you are done with this, install iTunes next and it will work correctly.

by marcus

I have exactly the same issue and tried everything without luck...

by krm

Just go into regedit and remove the registry key that the installer is complaining about. Worked for me.

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