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by cheesypoof_394

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i have a dell dimension 2400 that seems to be functioning normally except for the modem which needs to be replaced but the weirdest thing is i went to the device manager to see if it was just missing the drivers and it shows nothing can someone possibly help me here i don't know whats going on i need to be able to see the device manager to find out if i need drivers for anything else has anyone else had this problem

6 replies

by larryd4

Did you check that the modem is enabled in the BIOS?

---edited----
Sorry just realized your post said nothing was in the Device Manager at all.

Which is even stranger but, is their any chance this is a PC that may have a group policy barring you from seeing or using the Device Manager?

by oh smeg

http://supportapj.dell.com/support/edocs/systems/dim2400/en/index.htm

Though Dell use Software Modems so it is the software that runs this unit so I would start off with the software as a potential issue.

If there is nothing at all in Device Manager you should Wipe the HDD and reinstall the OS particularly if this is a system that you have just recently got your hands on as there may be settings that you need changed or a GP applied which prevents you doing some things.

To wipe the HDD use a Utility like Boot & Nuke available here

http://www.dban.org/download

If you don't have the Recovery Disc provided by Dell you should contact Dell and get one for this system then proceed from there.

Col

by jdclyde

if the modem died, the mb would not detect it anymore.

if you have a like system, swap the modems. That will tell you if it is the modem or something in windows.

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