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Disappearing Signature

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6 replies

by anastasio

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lately, some computer end-users have notified me about a problem with their signature in MS Outlook 2000, the signature disappear. the signature doesn't actually disappear, what happen is that MS Outlook loses the signature and the end-user needs to pick a signature every time they lose it. the signature were created in ms outlook. does anybody know what can be causing this problem?

6 replies

by gstratto

Hi,

The client needs to change settings in Outlook
Tools|Options|Mail Format|
there are two options for signature:

1. Signature for New messages.
2. Signature for replies and forwards.

Most likely the client does not have the Replies and forwards set for the signature.
So in the email that they are replying to they will be most likely addingthe signature and then they get the error .

Therefore you will need to set the "Signature for replies and forwards" to the the users created signature.

This should fix the problem.

Regards,
Gareth

by anastasio

the problem with the signatures seems to happen right after retrospect 6.0(backup software)access the client and shuts down outlook to start the backup process. does anybody have experience this problem?

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