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Duplexing problems from Word 97

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4 replies

by john hoover

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I have several users printing a several page document on an HP Laserjet 5 printer with Duplexing. For most of them, it prints correctly (front, front, front & back, front, front & back, front & back), but for some, it skips the front of the first and 5th pages, putting them on separate pages at the end of the document. Weirdest thing is that for 10 of the 16 users, it works fine, just the 6 have problems. All of them are printing from the same file off of a network share. I am going to uninstall and re-install the printer driver this afternoon and try that.
Thanks for any help anyone can offer.

4 replies

by dklippert

I found two articles that, while they may not apply to your problem, do indict the printer driver:
(Type the Q number into the ?For solutions containing...? box at support.microsoft.com)

First Page Prints on Back of Last Page with Duplex

Q135296

Q196857

by john hoover

Thanks to everyone... It turned out that the document was corrupted, though the drivers did come into play as well, some of the clients were on Win2k and others on NT4. The newer driver that came with 2K handled the text differently... I upgraded them all to the newest HP driver and they all print great...
Thanks to everyone for their help.
Peace
John

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