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E-mail attachments cause application to freeze

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When I open an e-mail (Hotmail and AOL) then try to open an attachment or click a link in the e-mail, the e-mail window freezes and the only way to restore activity is with CRTL-ALT-DEL to close the task (also closes Internet Explorer). What might be the problem and what is the fix? I use Windows XP. Thank you for suggestions. R/James

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by philstil2005-techrep

My computers operating system is windows XP SP2.

Recently I installed winfax pro 10 in order to send some faxes.

Winfax worked, but apparently it stuffed handling of Outlook email attachments.

This was not immediately apparent. It took me two days of frustration after noticing the problem to get lucky. System restores would not work - they all failed.

When I figured that the only program i had installed prior to Outlook hanging on even just clicking on an email with an email attachment, was winfax 10, I uninstalled it.

Outlook immediately came back to life.

I noticed that one the files removed in uninstall was ..\winfax\WFXEH32.DLL. What is this? A mail exchange attachments takeover? Winfax 10 is a few years old, so I would not be surprised if it is conflicting with Windows XP or Outlook 2003.

I had removed all Symantec products months ago from my computer as they tend to replace system components with their own.

I had decided to reinstal just winfax10 to send a couple of faxes. That was fatal as i have just described, but fortunately the problem is undone just by uninstalling winfax.

Philip Stilianos

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