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Email autoresponder

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5 replies

by sharon

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Exchange 2000- we have set up an email enabled account to handle incoming claims. Now, its been requested that I set up an autoresponder to respond to all email coming in to this address. Nobody will ever log into this email account. What would be the best way to get this done? I tried logging with the accounts username, and setting up a rule to reply with a template when email arrives. This rule works internally, but I have tested a few external accounts, and it does not work....

5 replies

by jim

I am not totally positive about this but it seems like you are looking to deep into this to perform such a simple task.
Try the account manager itself (of the e-mail client that is) you may find you have it all set up to just add text and click on any and all email coming in to this address. I hope this helps.
Jimmy

by sharon

The reason my auto response was not being received by the outside world, is because I had to allow it on my default domain. its fixed now

by mjbrunst

To enable Out-of-Office replies to the Internet:
Start Exchange System Manager.
Double-click Global Settings, and then click Internet Message Formats.
In the Details pane, right-click a domain name, and then click Properties. The default SMTP domain is "*".
In the Properties box, click the Advanced tab, and then click to select the Out of office responses check box. This enables Out-of-Office responses to the Internet for the selected domain. You can change to the personal mail box that you want to set this to also instead of default since this will go to all accounts.

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