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Email messages shown as read

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7 replies

by gday 1 view

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Has anyone seen the problem where emails are shown as read even though the user has not read them and no one else has read them?

Thanks

Gary Day

7 replies

by ann777

Only when pane preview is turned on. And the incoming message rests there. Generally if a message has been "seen," it will be marked as "read."

by frederick bauer

The other possiblity is if you have a shared mailbox. The first user to open or view a message will mark it as unread. So then the answer from the first person is true.

by bongie

For some e-mail system, you can toggle the status of mail by pressing the insert key to make it read or unread. You might have accidentally press the toggle key (for notes, it is the insert key).

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