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Email problems with sending attachments

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I am having a problem with Outlook Express v6.0 in Windows XP Home Edition. End users at the receiving end of my emails cannot receive .jpg photo attachments. I have downloaded current updates to Windows XP, Internet Explorer and Outlook Express. I've had this problem for over a month, especially after I performed many of these updates. Is there one or several updates which might have caused my problem. If so, which one should I uninstall?

16 replies

by valis

what do the people on the other end encounter when trying to get your messages?

an error?
a blank email stripped of attachments?
multiple people have this problem?
what size photo's (filesize) are you trying to send?

by leecherous

Just to add more to my previous comment: The end user receiving email just receives the subject, and text message in the body of the email. No attachments are visible. No paper clip... etc.

by justmakingit

What email program are they using?? express, outlook etc. their program may not be letting the attachments through

Have you tried sending anythingelse as an attachment such as a document. The problem is most likely on their end.

by leecherous

The persons receiving my email (missing the attachments) are using MS Windows 98, Windows Me, and Windows XP, with MS IE v6.0 and MS OE v6.0 all of which are updated with SP1 etc.,etc.,
etc.

by leecherous

I have not tried sending a document or plain text attachment to the folks having problems receiving my .jpg photos. I must add that these photos have been reduced in resolution and size for proper transmission. I've made note of the above suggestion and I'll take a trial run this coming weekend.

by justmakingit

Since they are not receiving anything I assume this means not even receiving the email itself, then I would suggest that it is the wrong email address or there is a block on the incoming email. Did you try to send just an email without an attachment? they may not be able to receive attachments at all. If they can receive a plain email from you then you know that it is not the address that is causing the problem. You should check to see if they are able to receive attachments from other people.

by leecherous

I may have discovered that folks not capable of opening received email attachments from me might have a problem with v6.0 SP1 Outlook Express' blocking out attachments due to a tools, option, security tab issue where certain blocks are check marked when they shouldn't be. Thanks for the hints, tips and comments. I believe I've got the problem resolved.

by leecherous

Looks as if the last answer to my own original questions DID NOT help. I have sent my attachments to myself several times. I've never failed to open them. It's others, whom I email these same attachments, who CANNOT open them. When I've checked with various receivers, they comply with all the guidelines of opening email attachments on a normal basis. It is MY EMAIL attachments that FAIL when they are received by others.

by angela.hayman

I am also having the same problems. I have Outlook 2000 SR-1 on Windows XP and people I send attachments to do not receive the attachment - just the email. Have you found a solution yet?

by leecherous

I have not found an answer to my original problem when sending email attachments to others. I can send attachments to myself, however. These attachments are usually .JPG files which are reduced in size and resolution for proper sending and receiving.

by leecherous

I am closing this old forum issue. So far, there has been no conclusive information to be helpful.

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