Software
The error message can appear if an incorrect or damaged version of the Riched20.dll file is on your computer, or the Riched20.dll file is missing from your computer. This error message also can occur if your computer is infected with the Nimda virus(W32.Nimda.A@mm).
To fix Riched20.dll:
1. If you have a copy of Riched20.dll on your computer, locate and rename this file to Riched20.old. Then proceed to step 2. Otherwise, begin with step 2.
2. In Windows Explorer, click the Office XP CD.
3. If your computer is running Microsoft Windows 98, double-click Instmsi.exe . If your computer is running Microsoft Windows NT 4.0 or Microsoft Windows 2000, double-click Instmsiw.exe .
4. A prompt appears, stating that the Windows Installer is being updated, and you must restart your system.
5. Run Setup for Office.
If this doesn't work you can go to http://www.houscall.antivirus.com to scan for the nimda virus. If it is found that site will not remove the virus. You will then have to go to http://securityresponse.symantec.com/avcenter/venc/data/w32.nimda.a@mm.removal.tool.html and download the removal tool
I hope that this helps.
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