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Error-Smart Bridge Alert

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by sugarsnap

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Since downloading IE7, I get an error message:
Smart Bridge Alerts: Motive SB.exe - Entry Point not found.
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL
I check the Microsoft site and many people seem to be getting the same message, but to date no one mentions how to fix it. Any suggestions?

27 replies

by gardenia0806

I am getting the same message since downloading IE7 so if you get a solution will you please let me know. Regards, gardenia0806

by sugarsnap

Yes, I will let you know. Would you please do the same? - Thanks

by gardenia0806

Yes I will let you know. Ive tried one suggestion from one other frustated person but alas it didnt work

by gardenia0806

Ive fixed my problem. Yvonne gave me the instuctions on how to: I went to My computer then to "C" then programme files and clicked on my blueyonder folder(thats my broadband)in there I found the smartbridge folder and in it was 'psapi.dll' and I renamed it 'psapiod.dll' and it worked. Let me know if it works for you. Regards, Olive

by Former member

I downloaded IE7 yesterday and am also getting the same error message. Motive SB.exe - Entry Point Not Found. I have been looking for a solution and it has been suggested that I go into program files/MotiveSB.exe, find PSAPI.DLL and rename it to something like PSAPIOLD.DLL, then re-boot and it should be solved. However I am not technically 'aware' and am reluctant to do this until I find someone else who has had success with this fix. Please contact me if anyone out there has a simple, step by step solution.

by gardenia0806

Hi Yvonne, Ive just tried this out and it doesnt work so back to the drawing board I think. Olive

by gtalavera

I had the same issue after downloading the IE v 7 unto my laptop computer. I called Microsoft hopefully to get a proper resolution. However, instead of fixing the problem, it became a worst problem. Microsoft help desk advice me to rename the PSAPI.DLL in the folder C:\windows\system32 to PSAPI.OLD. Restarted the computer and now it is not working. I tried safe mode and all other modes, this time I am getting the blue screen of death. "Fatal System Error".

Now I am in a dillema of losing my files. Unfortunately the computer I bought came with the pre-installed XP and only came with the company disk recovery cd which do not have all the Win XP components.

Microsoft advice to get the Win XP cd to hopefully run the Restore.

MS-Support #SRX061120600784

by jhr1000

Thanks to Yvonne,This message has been driving me up the wall.I to am with NTL.I though it had to do with my digital camera,uninstaled umpteen times.
Now I have a clear screen when I start up.
Im no computer nurd,just a self taught with a computer I got given.Now I would be lost with our it,and of course that website.
Thank you,John

by Former member

My ISP is NTL, the following fix worked for me.
Go to MY COMPUTER, double click on "C" drive, then programme files folder, then NTL folder, then broadband medic, then Smartbridge folder where I found psapi.dll.
I changed this to psapiold.dll and then closed down and re-booted. It worked !! I guess for any other ISP you could follow this fix and just look for your own provider instead of NTL, don't know which file psapi will be in but it shouldn't take long to locate it.

by gardenia0806

Thanks Yvonne I did what you did but instead of NTL I went into blueyonder which is my broadband and have solved the problem. Thank you again. Olive

by dan.gel

Yvonne, I have only just encountered the problem error message. I located your suggested fix and applied it. This did the trick.
My ISP is BT.
Thanks for your help.

by zdollerbill

This fixed my error message also on windstream dsl . thanks

by ian.thompson18

THANKS...........this Ie7 Smart bridge alert psapi.dll has plagued me for months and now i am FREE thanks to your note.

Ian

by mosiah418

Thanks Yuvonne. A note though. Under my ISP (Verizon online/Smartbridge) I noticed the .dll file also exited in a subfolder of Smartbridge called "Original." I changed the .dll file, however, as suggested in the Smartbridges main folder though , and it worked like a charm. You'd think MS would test these things out better, huh?

by sallybargain

Hi. thanks for the tip, have been getting this annoying message for ages, followed your guide & I no longer get it!
Thank you :o)

by jmarch2

SmartBridge is a diagnostic program for some DSL providers, such as Verizon. It shouldn't be a problem to just disable it from starting with Windows, therefore ridding you of the error and freeing up some precious memory/bandwidth :)
A post on this forum:http://www.intelliot.com/blog/archives/2004/06/05/motive-smartbridge/ explains how to disable the program at startup, or to remove it completely.
I have disabled it on customer's machines before with no adverse affects.

by kendidit7

Smart Bridge appears to be related to SBC Help Tools In my particular case i have sbc dsl which came with SBC help tools. Since I do not use SBC help tools I simply uninstalled it and that resolved the issue.

by anilrocks

If u get smart bridge alerts:-
Two ways to fix it
1.uncheck ur ISp programs running in startup or afile named as motivesb in startup(under msconfig)
or search for psapi.dll...not the one which will be listed under c:\windows\system32..u can rename rest of them and the issue should be resolved

by msoso2u2

my dsl is sprint can you help me......earthlink

by mynameis19141

there is an alternative in solving this problem just in case you cannot find your ISP folder in the C:/..here's how..
> go to RUN
> type these: msconfig
> click 'start up'
> there will be a list and one of them will say MOTIVE SB .. (click on this one)
> click 'apply'
> restart computer

that's it! it solved the problem..(also, :))

by gary

Do I want the box checked or not.

by sneha5983

There are many issues with IE7 as it is not compatible with windows xp. Ie 7 was launched for windows vista.
solution 1: start-->run--> type"msconfig"-> ok. In system configuration windows, click startup tab,uncheck-- Motive SB.exe --apply--close-- restart. This will fix the issue.

by destiny_faith84

Click Start, and then click Search.

Under What do you want to search for in the Search Companion pane of the Search Results window, click All files and folders.

In the All or part of the file name box, type psapi.dll.

Click More advanced options, and then verify that the Search hidden files and folders check box is selected. If it is not selected, click to select the check box.

Click Search to start the search.

In the search results that are listed in the right pane, locate the Psapi.dll file that is in the following folder:

Drive:\Program Files\SBC Self Support Tool\SmartBridge
Note:
More than one Psapi.dll file is listed in the search results. Make sure that you locate the Psapi.dll file that is in the Drive:\Program Files\SBC Self Support Tool\SmartBridge folder.

Right-click the Psapi.dll file that you located in step 6, and then click Rename.

Type Psapi.old, and then press the key.

On the File menu, click Close to close the Search Results window.

Restart the computer.

The system now uses the Psapi.dll file that is located in the Drive:\Windows\System32 folder.

by chaubey

I followed the suggestion by yvonne.brown5 and it worked like charm.
I use SBC Yahoo, so as per the suggestion, I renamed PSAPI.DLL to PSAPIOLD.DLL. After then I restarted my system and .. the error was gone. Thanks

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