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Excel (only) no printer installed

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After logging in to domain, user cannot print to any installed printer (network or USB) from Excel 2002. Gets error "No printers are installed." Details go on to say, in Windows XP, Add Printer and follow Wizard .... Also a default printer cannot be set. If user does install printer, Excel will print, but if user logs off and on again, the newly added printer is now also 'not installed'.
Tried removing and re-installing Office 2003, and deleting local user profile, to no avail.
Seems to to happen with other (teacher) users with a GP set, but not with other (student) users with a different GP.

4 replies

by retro77

Is the Print Spooler service crashing? Make sure its running and check the event viewer for crashes.

by sean

I am also receiving the same problem. It affects Excel, MS Access, Adobe Acrobat and several other products.

I can print from Word as well as IE7.

If I log out as the user and then log back in as administrator I have no problems.

The current user is a member of the administrators group, so it is not a "rights" issue.

I have also gone into the Group Policy editor and checked that the [print] components do not specifically stop the user from using the printer.

I am reluctant to just delete the user profile and recreate for 2 reasons.

1. It is seems to be an inelegant solution because it circumvents the problem instead of solving it and

2. I need to understand the underlying mechanism that seem to have failed that brought this problem about.

I have reviewed many of the discussions related to this topic on the internet. Most seem to point to the policy-type of problem.

There have been several references to a possibly corrupt registry key. One solution suggested that I log into the working profile and copy out the [device] section of the registry and then import it into the malfunctioning profile.

When I tried this, I found that the specific key was missing from the working profile and so could not export it.

I have been going through TECHNET and several of the other resources to no avail. Maybe I am just being a complete dork/idiot/dunce. I'm not sure.

It is nice to see another person having a similar problem.

I see that this was posted in 2007, which seems to be the most recent posting, whereas all of the other postings are set in and around 2005.

Has anyone found a solution to this yet?

Sean

by stowy

I cannot find a fix for this and have the exact same problem. Have any of you resolved this yet?

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