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Exchange 5.5 attachments

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by david

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All of a sudden nobody can attach an attachment while using a office product. For example if they are using word and go to "file" and click on send to mail recipient, doesn't matter which of the two. Then they receive the message "Microsoft Outlook Could not open one or more attachments".
This was never a problem and now everybody on the network is having this problem. I'm using exchange 5.5......
Has anybody seen this before?

3 replies

by maxwell edison

CAUSES
You may need to change the security zone setting for attachments.

You may be running the iRiS AntiVirus software.

WHAT TO TRY
Change the Attachment Security Zone Settings
To change your attachment security zone setting, follow these steps:

On the Tools menu, click Options.

Click the Security tab.

Click Attachment Security.

High security (recommended for all users) will warn you of potential security issues with attachments.

None (not recommended) offersno protection from potential security problems. Use this setting only if you are sure all messages you receive are safe.

Deactivate the iRiS AntiVirus Software.

Deactivate the iRiS Software Limited, AntiVirus program. In a reported incident, the problem message would still not open but other messages of this type, received after the anti-virus software was turned off, had no problem.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Source:

Microsoft article Q223460, OL2000: Error Message "Could not open one or more attachments."

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q223460

(REMOVE SPACES from the pasted URL.)

Maxwell

by david

Hi Maxwell,
Thanks for your speedy help! I must say that I dont use that antivirus software. I did some research myself and it seems like it has to do with the size of the database.

by maxwell edison

That is indeed a pretty uncommom antivirus software. (I wonder, by the way, if it's better than Norton?)

Nonetheless, did you try changing those Security Aone Settings? (That first answer actually covered two different and unrelated options.)

To change the Attachment Security Zone Settings
To change your attachment security zone setting, follow these steps:

On the Tools menu, click Options.

Click the Security tab.

Click Attachment Security.

High security (recommended forall users) will warn you of potential security issues with attachments.

Note: This option offers no protection from potential security problems. Use this setting only if you are sure all messages you receive are safe.

Maxwell

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