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Exchange 5.5 dropping attachments?!?

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7 replies

by corey

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I have a client that is running an Exchange 5.5. The president of this company has intermittent problems w/ dropping attachments. This person is proficient in sending/receiving email. I've watched her send attachments and am confident that this is not a user error issue. Attachments aren't making it to recipients, both internal and external recipients. This doesn't happen every time. The only time she is made aware is when somebody emails her back w/ a note telling her she forgot to send an attachment (usually small doc or xls files). Does this sound like a corrupted edb issue? What utilities can I run to determine if they have a corrupted edb issue? What kind of audits or logging should I run to try and track this person's email problems? Help, I've been putting this off for a bit, trying to figure out the best method to approach this problem.

7 replies

by cmacdona

It may refer to the client she is using, if she is using Outlook 2000, make sure she has the latest IE version. Also, if she is running Win95 I have seen this same problem but haven't been able to fix.

by corey

I think she is running win98. What is the deal w/ Outlook 2000 and IE. Is there a known bug that causes this kind of problem?

by del smith

My experience.
Had a client that I installed Exchange 5.5 on and shortly after had the same problems. The box housed about 28 mailboxes and about three would intermittently show the symptoms you discussed. Came to find out the database was having erros due to a cheap and unsupported Disk Drive. From looking at the event logs I would periodically see errors pertaining to the database with Exchange trying to recover from it. I ended up replacing the client's server and the problems dissapeared.Ensure that you ar running the latest Exchange SP in order to get accurate event logs of problems. Also you can attempt to run an ebdutil on the server. The results of mine where not good. It reported many errors. Hope this helps.

by corey

I am going to try applying sp3 and running that util. We'll see what happens

by maxwell edison

Using Outlook on the client through Exchange 5.5 has the following issue:

"...problem with losing attachments when using WordMail as the editor..."

There is a fix for that problem. See the following site for instruction, explaination and download:

http://www.slipstick.com/emo/2000/up000323.htm

Good luck and have a GREAT 2002!

Maxwell

by corey

Its been a while since this problem has occurred, but it sounds like you have identified the issue and solution. Thank you.

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