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Exchange 5.5 - Repeating e-mail problem

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5 replies

by myoung

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I have one user on our network that keeps receiveing the same few emails over and over every day. He deletes the emails, but they come back each day. Some of the emails are marked as new and some are marked as read.

I checked the internet header info, but it is blank. That leads me to believe the emails are generated from the Exchange server, and not from the original senders.

Also, the emails are from different senders, but all from the same time frame (2 days)

I have searched Microsoft KB and found nothing.

Can anyone give me an idea what would cause this.

The user is running Windows 2000, Office/outlook 2000, and our exchange server is version 5.5 sp3 on a WinNT4 sp6a box.

5 replies

by bmyers

Sounds like one of those many viruses that send email out. Make sure you have virus checking on the Exchange server.

by myoung

This doesn't appear to be virus related. We have Virus Scanning Software running on the Exchange Server.

by brasslet

These symptoms generally indicate that a pointer to the looped message wasn't removed from the Queue.dat file. To work around this problem, just stop the Internet Mail Service and delete the Queue.dat file located in drive:\Exchsrvr\Imcdata. Now restart the Internet Mail Service. The message "looping" should stop.

by myoung

I deleted the Queue.dat file, yesterday, and the messages came back this morning twice so far.

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