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by zaphodbeeblebrox

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We run a mixed platform environment of WinNT, Win9x, and various Macs. I am having problems making Outlook 8.2.2 work on our G4 machines. It works fine on our older Macs and Starmax clones but certain emails from the internal Windows clients only return an "Exceeded maximum number of characters" error even if the email is only one sentence long. This happens intermitently and only on the G4's. AppleTalk is active on our network for printing purposes but Outlook is set to use TCP/IP. Macs and G4's are used for production of newspapers and magazines and run Quark, Photoshop, Illustrator, and Acrobat. Some G4 machines take very long just to open a new mail message window, or navigate from the Inbox to other folders within Outlook. In some cases it takes a minute to switch folders. I have asked the opinion of several Apple consultants to no effect. Any ideas will be appreciated.

5 replies

by zaphodbeeblebrox

Thanks for your answer. I tried Outlook 2001 beta and it worked great for a few days on two of the G4s. But then for no reason that I could find it hit a bigger wall than 8.2.2 and wouldn't open at all. What it do was launch and then disappear as ifit closed abruptly but didn't give us any warning or error messages.

by shanghai sam

The problem was traced to Adobe Type Manager. If it exceeds a certain number of fonts, Outlook would start acting up. But once the fonts were turned off all the problems went away. So all our users were instructed to manage the fonts carefully to avoid any problems.

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