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Exchange - General question

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by megtek

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Hi. I just had to change someone's login ID and e-mail address. Everything in Active Directory references her new name - but for some reason when she sends e-mail's - the recipient still see's her old name in the "from" field. The e-mail address itself has successfully changed - but the name that displays is the old. What am I missing?

Thank you.

3 replies

by bfilmfan

Assuming that you changed the display name in both AD and Exchange, then:

1. Log on to the computer that the user's Outlook profile is located on. Make sure that Outlook is not running.
2. Click the Start button, point to Settings, and then click Control Panel.
3. Double-click either Mail or Mail and Fax, as applicable.
4. Click Show Profiles.
5. Click the profile that you use to access that mailbox.
6. Click Properties, click Exchange Server, and then click Properties again.
7. Under Mailbox, type the new alias name.
8. Click Check Name.
9. The alias name is resolved to the new display name of the user.
10. Click Apply, and then click OK.

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