Software
by alanm Accepted solution
by thumbsup2 Accepted solution
If that Sales@ account is a distribution list, it will send to all users on the list. There's no way to tell it to just send to the first one who logs in.
Why not just issue instructions for them to reply to Sales@ that they've got the order and are handling it. That way, everybody who sees the order will also see that someone else is handling it.
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by churdoo Accepted solution
TU2 is correct. Another option too is to create a mail-enabled public folder for SALES@ instead of using a distro group, and assigning the appropriate permissions to allow full control by all of the Sales Security group members.
The sales peeps will have to monitor the public folder, and once one has entered an order, can delete the email from the folder (or move the email to a "completed" folder or subfolder for archiving/history), thereby minimizing confusion and duplication.
by the 'g-man.' Accepted solution
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