Explorer Error - please help

Clarifications

Download HijackThis and run it and then go to the site below to analyze it to find out if you are infected.

http://aumha.org/downloads/hijackthis.exe

HijackThis log file analysis

Hijack This opens you a possibility to find and fix nasty entries on your computer easier. Therefore it will scan special parts in the registry and on your harddisk and compare them with the default settings. If there is some abnormality detected on your computer HijackThis will save them into a logfile. In order to find out what entries are nasty and what are installed by the user, you need some background information.

A logfile is not so easy to analyze. Even for an advanced computer user. With the help of this automatic analyzer you are able to get some additional support. Just paste your complete logfile into the textbox at the bottom of this page. Due to a few misunderstandings, I just want to make it clear that this site provides only an online analysis, and not HijackThis the program.

http://hijackthis.de/

You can also try this.
Download Malwarebytes Anti-Malware, install it and update it and scan the PC's in Safe Mode.

http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe

Keep us informed as to your progress if you require further assistance.

If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as Helpful so that others may benefit from the outcome. ;) :D

I recently had the same symptom on a machine that was infected with AntiVirus XP 2009.

You need to clean your machine and install an update anti-virus solution.

Malware Bytes , Anti-Malware is the recommended solution for AntiVirus XP 200X. So far it has worked for me.

For an antivirus install AVG or Avast. THey have Free for PErsonal use versions.

Try this to fix the broken IE7 link.

Right click on the start button.
Click on "Properties"
On the Start Menu tab make sure "Start Menu" is selected and then clcik on "Customize"

In the "Customize Start Menu" box, Check the box "Internet" under "SHow on Start Menu" and select Internet Explorer from the drop down list.

You may also need to check the "E-mail" box and select your prefered mail client as well.

This corrected the problem on the machine I was working on. I do not know what exactly this changed but it did fix the problem.

I had to do this for each account on the computer. It was also necessary to copy a working profile over the default profile. Without doing that step, each new account was created with the corrupted Internet and Mail links.