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FAQ Software

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by boconnel

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Does anyone know of any good software packages for recording and prioritizing Frequently Asked Questions? I am looking into various approaches for building knowledgebases and would like to investigate packages that will automatically place the mostfrequent of the Frequent on the top of the list. Thoughts?

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by fofa

Actually I use MSAccess. I can take a text file (usually from news groups, threads etc) and read the subject lines into Access, then I can run querys to tally the information how I want. biggest problem I have found is free form text doen't lend itself to program control to easy. having the "human" interface helps catch things a program does not see.

by boconnel

Thanks, but I wasn't looking for a "roll your own" package but rather one where we could enter questions and answers, and by the accesses to the questions, re-prioritize the most frequently accessed to the top of the list.

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