Software

Ask something
Discussion Locked

garbled e-mail attachments

0 helpful
7 replies

by anastasio

Closed to new repliesThis discussion is closed. It stays readable, but it takes no new replies.
from time to time, when sending e-mail attachments, some receipients e-mail me back to tell me that they cannot read it because everything is garbled. some of the e-mail recipients said that they don't even get the icon that represents the attachment and it seems that the e-mail attachment somehow is received open. i have a pc running win98se and use ms outlook 2000 (ms office 2000)as the primary e-mail client. is there anything the reciepient or i need to do to fix this problem?

7 replies

by jennifer.gardner

It sounds more likely that the problem is on the recipient end. Are all the people with problems running the same e-mail client? What are the extensions of the attachments that have problems?

by anastasio

so far, this problem only seem to affect ms outlook users. also, the attachments are usually ms office files, .doc, .xls, etc.

by otl

Sounds like they are not using MS Office 2000 and are still trying to open a Word/Excel/Power Point file with Office 98 or below. It will try but should give an error that it does not recognize the format.

The including of the file in the e-mail would be the e-mail format they are using (Outlook, Netscape). Should happen with all files of a certain type (ie: .DOC, .RTF, etc...,) for that recipient.

BTW - Was interesting to look at the virus code written for Outlook while using Netscape.

by otl

Forgot to add what you could do;

Send as straight Text format only format for the individuals with garbled/included problems.

If they are pictures send in a different format .JPG/.BMP/.tif.

Ensure the ones with problems have updated their software they open the attachment with, latest patches.

This discussion is closed to new replies.