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Gateway One GZ7108

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3 replies

by rattray_maureen

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I am having problems with a Gateway One Series GZ7108 product. It keeps rebooting to and error message that says windows cannot install file. I tryed to install the system restore CD that I bought from gateway to restore the computer back to the way it should be since it doesnt seem to work at all. If there is any iformation out there I would greatly appreciate it. I also tried to boot with safe mode and it stays idle as if the arrow keys wont work.

3 replies

by rob miners

Reseat The Memory

Start by turning off the power to the PC from the wall and remove the power lead from the PC. Remembering to ground yourself by getting into a position that will allow you to access the components without moving your feet and putting the back of your hand on the PSU after you have removed the PC's Cover. By not taking this precaution it is possible that you could inadvertantly cause damage to the PC from an electrostatic discharge. Disconnect the 20-24 pin power connector from the motherboard. Reinsert the 20-24 pin power connector to the motherboard. Remove the Memory and clean the golden edge of the cards with a soft rubber eraser, remembering not to touch the golden edge.
Insert one stick at a time and see if you can access your PC. Then try it again with the other. If you are lucky you may be able to boot again with either one or both sticks.

Keep us informed as to your progress if you require further assistance.

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