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Good helpdesk tracking software

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by jim.fox

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I am looking for a good helpdesk call tracking software or access/excell template.

Thanks in Advance
jim

3 replies

by wmcgee

After researching different packages by our CIO and by our research group Resolve IT by Troika software has been a complete and reliable package for our firm. I have since left that firm and we now have Resolve IT running at my new firm. I suggest that you visit their website and check it out. They will send you a demo.
http://www.resolveit.com/

by liz lagrotteria

We use Track-It. It not only provides a simple, affordable help desk screen, but it also does a great job auditing, either locally or through the network, both hardware and software. Several articals on tech Republic refer to it. (Search the TechRepublic site for Trackit)
http://www.blueocean.com/

by brokentwig

After much searching, our team finally landed on Track-it as well. They have a built in Remote package ( $$$$ ) as well.

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