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Graphics in Word

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9 replies

by p_cheatum

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I have a workstation that uses Office '97 which is loaded locally on the machine. The user has developed a couple of documents that have graphics inserted at the top of the page. These graphics have always shown up and printed without any problem. Last week however, the graphics quit printing out on the page nor do they show up in Print Preview. I have gone through all the troubleshooting steps including making sure that "Drawings" is turned on and "Picture placeholders" is turned off in Tools\options. We are looking at the file in page layout view. I have tried reinstalling Word but still cannot get the graphics to show up. Ideas??

9 replies

by dklippert

Try changing/updating the Print driver. Try a PS driver.
Does this happen on anyone else's machine?

by shanghai sam

I updated the driver but still nothing. This does not occur on any other machines, in fact, I copied the files to a disk and printed them off on my computer just fine. This leads me to believe that it is the Word program and not a printer issue.

by dklippert

I'm grasping at straws, and not having '97 available is a problem. The user doesn't have Print data only for forms checked do they?

by tommymcbrayer

Had this problem in Office 2000. The problem lied in the video driver. Suggest adjusting the display to 800x600 and tweaking the Htz settings in the display properties. This should bring the pictures back, if not install the latest video driver and all should be well.

by wordworker

The other suggestions are all valid, but since they haven't helped, here's a long shot: How much memory is on that machine? Is it significantly less than on the other machines tested? Are you getting the red "X" or an outline or any hint of the presence of those images in the document? I've gotten the red "X" when an image wasn't too big for Word necessarily but was too big for the low-mem configuration. Try adding memory.

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