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GroupWise Guru Needed "Select an entry"

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by shanghai sam

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Here's a good one for any GroupWise Guru - We have users with regular email and internet (pager)emails. For example, Michael Jones has regular email mjones@company.com and also mjones_pager@company.com.

The problem is when someone opens up a new mail and in the "To" field starts to type jones, michael...the auto complete fills it in, and then they hit Enter. A box (Select an entry...)then pops up with both of these email addresses, and the pager one is listed first.

That's the problem....users inevitably do not look at the addresses, they just hit enter and send. Hence, a lot of users are getting long, detailed messages sent to their pagers that should be sent to their regular email accounts. Now the obvious solution would be to send out an email reminding users that other people may have two accounts and to be sure to send to the regular and not the pager one, etc. Well that won't work...period....end of story.

I have searched and searched, and cannot find a way to have the regular email account show up first in the "Select an entry.." box.

Anyone have a clue, suggestion? Thanks in advance for any help.

5 replies

by tohara

In groupwise admin you can specify how the name should be displayed ie, global, post office, etc...
turn off the display for these addresses.
1 other alternative might be to create names that would clearly be for pager accounts such as pgr_jjones@pager.com

by jdoyle

change the pager recipient name to pager_mjones@company.com ?? make the pager address a groupwise resource, ban it from system address book, then make a shared address book for pager recipients? I know it isn't a fix, but could be a work around.

by techdictator

Add a ^ or another character in front of the name so they are listed in a different section and won't be confused.

by estebandelatorre

Yes dear it's a very confusing way of managing the address book, but in the other hand, it's the best way to easily see what are the possible email address of a person (if he has more than one).
I think that you should accomplish two task in order to fix this porblems.
1.- Obvious: Train your users!
2.- Limit the size of incoming mail to the pager account.

or...(This will be a more heavy to do task.)
1.- Change VISIBILITY to NONE for all _pager accounts (This will remove all pager accounts from the main groupwise address book). (if all pager accounts are defined in a post office for this purpose, you can change the visibility of the postoffice instead)
2.- Create a shared address book called PAGERS and manually create all the pagers account.
3.- Share the NAB file with everyone.

by estebandelatorre

Another good chance will be changing the pager accounts from the format
mjones_pager@xxx.com
to the format
pager_mjones@xxx.com
or something more easy to find like
p_mjones@xxx.com

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