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HELP! - Delivery Status Notification (Failure)

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by asstneeded 1 view

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I've been emailing my bf in the Navy for months to his work email and now that they are deployed he told me there would be heightened security, where they monitor incoming and outgoing email. I've been sending email to him via Yahoo, but he can't check it, so today I send an email (about 1 paragraph long) from my home, work and Yahoo and PDA email addresses and each of them bounced back as a failure 5.2.1, when I emailed him from work (via Outlook), the error message said my email reached the system but was refused. I emailed a friend of his on the SAME ship and it went through just fine and I got a reply, but why aren't my emails to my bf going through? Here's the error messages I'm getting...is it my system?

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

Email address@.com

Reporting-MTA:
Received-From-MTA:
Arrival-Date:

Final-Recipient: rfc822; Email address@.com
Action: failed
Status: 5.2.1
X-Display-Name:

Error I got from work when emailing via Outlook:

The message reached the recipient's e-mail system, but delivery was refused. Attempt to resend the message. If it still fails, contact your system administrator. email address@.com#5.2.1

10 replies

by lathe

My suggestion is to send the mail as plain text, may be you are using HTML format and the security is not allowing the recipient server to receive it.

To change the message format -> go to Tools in outlook -> option -> mail format tab -> choose from Compose in this message format -> Plain text.

Good luck.

by asstneeded

I changed the msg to Plain Text in Yahoo Email and it still came back with the same 5.2.1 error msg. The msg was only 5 words long...thank you for your suggestion...any other suggestions are appreciated. Do you think it's my system? I don't think so since I got the same error from each of my email accts...

by Former member

Possible Cause: Local mail is refused because the message is too big. An absent Master Account Security ID number (SID) on the recipient can also cause this error message.

Troubleshooting: Verify access permissions in addition to the message size. Determine if the recipient has an SID.
Meaning that email could be blocked due to very secure measures in place. Why? Because in the Army/Navy and the Air force their computers go into lock down mode so no one can have access to their networks (I:E. MOD secure network). This they have to do because of very important tasks of information going back and forth, the one thing they do not need is Outside emails slowing down their networks. When your "bf" is ok and safe he will get in contact with you by email or phone so do not worry. :)
You can write a letter to him which would be more important and treasured by him than an email.

Please post back if you have any more problems or questions.

by asstneeded

I may be beating a dead horse, but I tried resending today and same thing. One msg was only 5 words long. Here's one of the full headers. What do you think? I still don't understand why I can email my bf's friend on the same ship, but not him. His friend is enlisted crew, and my bf's an Officer, so perhaps they are under different security domains, etc? I do have a mailing address for him and will mail a care package...it takes 2-4 weeks, but better than nothing. Thanks for taking a look at this and providing feedback. I'm not technical at all, so does the codes below tell you if my bf set up his mailbox to refuse incoming mail or disabled his mailbox? I tried to remove complete email addresses. Thanks again.

From postmaster@.navy.mil Mon May 26 01:58:45 2008
Return-Path: <>
Authentication-Results: mta305.mail.re4.yahoo.com from=.navy.mil; domainkeys=neutral (no sig)
Received: from 205.56.145.34 (EHLO dnsmail2.fleet.navy.mil) (205.56.145.34)
by mta305.mail.re4.yahoo.com with SMTP; Sun, 25 May 2008 07:59:20 -0700
Received: from VSCAN1 ([157.153.3.104])
by dnsmail2.fleet.navy.mil (8.12.11.SSC-RH.1/8.12.9) with SMTP id m4PExAos014147
for ; Sun, 25 May 2008 14:59:11 GMT
Received: from cg71ucsex1.navy.mil ([157.153.3.104])
by VSCAN1 (SMSSMTP 4.1.16.48) with SMTP id M2008052514591510139
for <@yahoo.com>; Sun, 25 May 2008 14:59:17 GMT
From: postmaster@cg71.navy.mil
To: @yahoo.com
Date: Mon, 26 May 2008 00:58:45 -0800
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="9B095B5ADSN=_01C8B320E89A36080002ADD2cg71ucsex1.cg71."
Message-ID:
Subject: Delivery Status Notification (Failure)
Content-Length: 4625

by Former member

Like i said in my earlier post, it is on a different server and this is locked down for security reasons. If you can get hold of his friend/mate then send a short message. Why it is locked down is because they do not want emails coming in from all directions (in the thousands) and slowing their operations down to a crawl. The postage is better plus he will be able to keep it on his person. plus you can put more in a letter/package than a email. :)
In Finland the Army or Navy are not allowed emails (except the very top rank) only post. Might not be 21st century but it is more secure. Hope this helps you.

Please post back if you have any more problems or questions.

by Former member

Please post back if you have any more problems or questions.

by dickdowning

Instead of trying to take on the military's security system, why doesn't your friend just set up a gmail or yahoo mailbox that he can access with his browser and avoid the military system altogether. He will have to remember to check his account now and then but I would guess that you are not his only friend on the planet and that would solve other folks problems as well.

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