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Help Desk Help

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3 replies

by deeda

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I am currently looking for a Help desk program for the company I work for.
I am curious on what Help Desk Software people use and what their likes and dislikes are about it?
Also if you could rate it from 1-10 (1 being bad 10 being good), What would you give it.

I tried this as a Discussion and got no reponses, so I thought if I gave some points away, maybe someone will help me out!

Thanks,

3 replies

by coreypi

I am currently using Track-It 5.0 from Institut formely known as Blue Ocean Software Inc.
I give it a high rate because of the functionally of creating work orders (Trouble Tickets), Audit invertory, updatable database for resolving helpdesk related issues. I have been using the software over 3 years and I can tell you that I wouldn't know what to do without it.

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