Help Desk support application

Hi
pls visit these links.
I hope this will help.

Good luck

Mohamed

Web+Center License: Free

Make your own Web-based customer support system for your business.

http://www.zdnet.com/downloads/stories/info/0,10615,55490,00.html
iTotel Interact License: Free
Improve the productivity of your sales and support teams by putting a live help desk on your Web site.
http://www.zdnet.com/downloads/stories/info/0,10615,72718,00.html

I have used a product called Track-It! on a corporate level and it seems to be pretty useful. You can find this product at

http://www.blueocean.com/

Another help desk product is Track-Man. It seems to provide for customer support better thanTrack-It! You can find this software at

http://www.track-man.com/features.htm

You don't say the size or physical distribution of your organization. I've written for my employer a help desk application in Access (97) that has been used successfully for over two years. Although the company is large, about 40-50 people actually have use the application. All users are in the main office building.

Access is not a good choice if you have remote locations that you want to use the application, but if you are all at one location (or with high speed network backbone ties to the server), it can work well and gives you a lot of flexibility.

The advantages to a "home grown" system are numerous. One advantage is that you can design it around the way you work and the work components and terms unique to your company. If your paper system works fairly well, designing the database can be easier because you can keep the core concepts and just take advantage of the capabilities available through automation.

If you have can actually design and build the application in-house, support is immediately available and it's easier to modify it as experience with the application helps users identify new and changing needs.

If you have someone with the skills, using Visual Basic and an enterprise level database like SQL Server can work if Access will not work, but the time frame for writing and modifying the application will be longer. Of course, you can first work with Access and if your requirements expand then you can export the database with the tables (data) to SQL Server (or other enterprise database) and rewrite the front end in VB, using the Access front end as a design guide.

If you have intranet expertise with MySQL and PHP (?) you alternately could use those to build a help desk system.

One problem with purchased systems (for any task) is that you must then "bend" them to meet your needs (and perhaps "bend" your needs also).

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